1. Introduction
At GEC, we are committed to protecting the privacy and security of our users' personal information. This privacy policy explains what data we collect, why we collect it and how we use it, in accordance with data protection laws.
By using our site or services, you accept the practices described in this policy.
2. Data collected
2.1. Information provided by users
We collect the following personal information when you provide it:
- First and last name
- Email address
- Phone number
- Postal address (when ordering)
- Payment information (for purchase transactions)
- User preferences (language, delivery method, etc.)
2.2. Automatically collected data
When you use our site, we automatically collect certain information through technologies such as cookies:
- IP address
- Browser type and version
- Pages visited and visit duration
- Device ID
- Geolocation data (if enabled by the user)
2.3. Cookies and similar technologies
We use cookies to improve the user experience, measure site performance and provide personalised advertising.
3. Purpose of collection
We use your data to:
- Process your orders and provide the requested service.
- Personalise the user experience and offer relevant content.
- Improve our services and site security.
- Send you notifications or promotional offers (with your consent).
- Comply with our legal and regulatory obligations.
4. Data sharing
We may share your personal information with:
- Service providers (hosting, payment services, marketing, etc.).
- Legal authorities in case of legitimate request.
- Google Analytics and Google Ads (for performance analysis and targeted advertising).
These third parties are subject to strict confidentiality obligations and use your data only in the context of services provided for our site.
5. Data retention
We retain your personal data for as long as necessary for the purposes for which it was collected:
- Transaction data: 6 years for tax and legal purposes.
- Inactive user accounts: deletion after 2 years of inactivity.
6. User rights
You have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion of your data.
- Object to certain processing of your data.
- Data portability.
To exercise these rights, contact us at contact@gec-shop.fr.
7. Data security
We use technical and organisational security measures, such as encryption and firewalls, to protect your personal data against unauthorised access, disclosure, alteration or destruction.
8. Use of Google services
8.1. Google Analytics and Google Ads
We use Google Analytics to analyse user behaviour on our site and Google Ads to display personalised ads. These services use cookies and collect anonymous information.
8.2. Google cookie management
You can manage your cookie preferences via your browser settings or via the tools offered by Google to disable ad personalisation.
9. My GEC Loyalty Programme
9.1. Membership and operation
The My GEC programme is automatically activated for any customer with an account. Points are credited after payment confirmation at 1 point per 10,000 GNF spent. The multiplier depends on the member's level: x1 (Silver), x2 (Premium), x3 (Elite).
9.2. Loyalty levels
- Silver: 0 to 499 cumulative points (x1 multiplier)
- Premium: 500 to 1,999 cumulative points (x2 multiplier)
- Elite: from 2,000 cumulative points (x3 multiplier)
Level upgrades are automatic and irreversible. The level is calculated based on cumulative points (lifetime_points), regardless of converted points.
9.3. Points conversion
Available points can be converted into vouchers from a minimum of 100 points. The conversion rate is 500 GNF per point (100 points = 50,000 GNF). Each voucher is valid for 14 days from the date of generation. After this period, the voucher is automatically deactivated and points are not refunded.
9.4. Annual validity and reset
The My GEC loyalty card is valid for one (1) year, from 1 January to 31 December. On 1 January of each year at 00:00, all points — whether used, converted or not — as well as the loyalty level are reset to zero. No point carryover from one year to another is possible.
9.5. Personal and non-transferable
The My GEC loyalty card is strictly individual and named. It is exclusively usable by its owner and may under no circumstances be transferred, lent, shared or gifted to a third party. Any use by a person other than the account holder will result in immediate suspension of the loyalty account.
9.6. Cancellation, refund and return
Only orders with confirmed payment generate loyalty points. No unpaid order earns points.
In the event of order cancellation — for any reason (out of stock, customer request, error, etc.) — before, during or after processing, points earned on this order are automatically and fully removed from the loyalty account. The same applies for refunds or product returns.
If point revocation results in a level change (e.g. from Premium to Silver), the level is automatically adjusted downwards. The member is notified.
9.7. General conditions
- Points are not transferable between accounts.
- Generated vouchers are for single use and cannot be combined.
- GEC reserves the right to modify programme conditions with 30 days' notice.
- In the event of proven fraud, GEC reserves the right to suspend the loyalty account.
10. Policy changes
We reserve the right to modify this privacy policy at any time. Users will be notified of any changes via a notification on the site or by email.
11. Contact
If you have any questions about this privacy policy, contact us:
- Email: contact@gec-shop.fr
- Phone: +224 626 46 87 05
- Address: GEC, Matoto, Conakry, Guinea